Insights
Ideas you can
use quickly.
Short field notes for leaders dealing with problems that cross teams, systems and decisions.
Systems · 5 min
Look at the seams
The pieces do not have to be broken for the whole thing to fail.
A business can have a strong Product team, capable Engineering, experienced Sales and good leadership. The problem can still sit between them.
That is the seam: the handoff nobody fully owns, the decision that changes meaning between teams, the incentive that makes sense locally but creates cost somewhere else.
When the visible problem appears inside one function, the fastest response is often to improve that function. Sometimes that works. Sometimes it only makes a well-run part of the system more efficient while the actual failure continues at the interface.
What to check
Follow a real piece of work from beginning to end. Notice where it waits, changes hands, gets translated, gets reopened or needs a person to quietly rescue it. The seam is often easier to see in one real example than in a process map.
Diagnosis · 4 min
When the obvious problem is the wrong problem
A visible symptom can be completely real and still point to the wrong place.
If delivery is slow, the immediate explanation may be capacity. Hiring more people is a reasonable response to a capacity problem.
But delivery can also be slow because priorities keep changing, decisions sit in queues, customer exceptions interrupt planned work or completed work keeps coming back for rework. In those cases, more people may add cost without removing the limit.
The useful question is not “What solution sounds sensible?” It is “What is actually stopping the outcome we want?”
That small shift protects leaders from committing time, money and political capital before the problem is clear enough to act on.
AI · 4 min
AI can only work with the reality you give it
Good analysis begins after the right problem is visible.
AI is excellent at comparing information, finding patterns, summarising evidence and generating options. It can do that work extremely quickly.
Its weakness is the same weakness any analyst has: if the organisation gives it the wrong framing, it can optimise the wrong problem beautifully.
“Engineering is too slow” might be the input. The fuller reality might be that Sales exceptions trigger Product reprioritisation, which repeatedly stops Engineering work halfway through. The useful intervention changes once that chain is visible.
Use AI heavily. Just do not confuse fast analysis with problem discovery. The quality of the answer still depends on the quality of the reality underneath it.
Further reading: NIST AI Risk Management Framework · OECD AI Principles